Customer Testimonials
Truly a painless experience. As I was car shopping from another state when I located the car that I wanted. VOLKSWAGON of Panama city was prompt, professional, and kind with making this purchase happen for me. I highly recommend them!
Having been a GM of multiple dealerships over the last 40 years, I know a good service department when I see one. In particular, Panama City VW has an INCREDIBLE service advisor who is professional, dedicated and friendly. Matt really knows his customers and sees that they are treated the best. They are quick to get the work done and it is done right the first time. Everytime.
Had patience and helpful with questions. But I didn't receive the CarFax papers afterwards.
Matt and the service department went above and beyond for me this visit. They did everything in their power to make me 100% satisfied. Thank you for taking care of me and my car, I won’t hesitate in bringing my car here again.
As always, Mark and the surface staff were efficient, professional, and the epitome of good service
It was my first time in for service and it was a great experience from start to finish. They have won my respect and loyalty unlike autonation that has lost a customer for shotty service
Accommodating to unexpected schedule changes. Very prompt service. Great communication and explanation of different options available.
A1 service and care!! Matt in service went above and beyond for me, Give that man a raise!!
Matt saved me big time. I went to a tire shop for a tire patch, and they told me that I need new tires. But, I had got new tires here at Volkswagen Panama City almost a year ago, so I thought it was too soon. So I called VW PC and Matt told me he will check it out for me right away, so I drove over and it turned out my tires were still had a lot of time in them. Then Matt made an appointment to get the tire fixed. VW PC has always been honest with ...
From the first greeting to the last handshake everyone was professional, friendly, and on top of my service needs. The service was excellent, complete, and reviewed well with me. The factory reset on the audio system has worked to the point. Thank you Matt and, especially, the service tech who performed the maintenance. I waited for the car and was comfortable the whole time. It was actually time well spent for me. God's blessing for all of you at VW of PC.
Matt and Mark were great. They Went above and beyond all expectations. I was traveling and my car broke down and they got me back on the road very quickly. The service tech stayed over on a Friday afternoon to get my car back on the road. I will definitely use these guys again and I would recommend them for service.
Matthew in the service dept. is the best of the best. Great communicator, keeps customer informed of status of car. He makes the customer feel like you're his only customer. Knowledgable regarding recalls and knows what is going on with your vehicle. Represents your company well!
Everyone I dealt with performed in a completely professional manor and look care ofb my service as quickly as possible.
The only place in town that services German cars. I am so glad to discover this dealership. They are definitely professionals and offer an amazing service!! I can not think of going to anyone else now.
They have a. great “customer centric” approach, which helps ensure technical verbiage in clear language explanations.
The service was really fast and professional, thank you Mark for you assistance with my car
Always a great experience! Mark always takes good care of me and my vehicle.Ryan was great!
They are fast reasonable and easy to deal with . Wouldn’t take my VW any where else
Great staff and service was provided. Professional manner from all employees I came in contact with.
Volkswagen Panama City was on time and efficient. The staff at VW of Panama City satisfied me as a customer.
I’ve had multiple oil changes. And Matt’s always been so nice. He consistently provides exceptional service and makes the process seamless. The complimentary ride service is a great convenience, and picking up my car is always hassle-free. I trust Matt with all my automotive needs and highly recommend him and the Volkswagen team.
Everyone was so nice and helpful. I came to get my AC fixed and they were able to tell me exactly what was wrong within an hour! The sitting area inside the dealership was also very clean and had lots of amenities. Definitely a great place to take your Volkswagen!
Always very courteous and professional customer service. I appreciated the quick and easy check-in process, these guys are the best!
Good price and fair trade in, no pressure from sales, full disclosure on the deal
Mark skaggs my advisor is Awesome! He listens and reviews everything before giving his recommendation.Thank you..
Mark in the service dept., always does a great job taking care of my needs and is very personable !
Beast Dealership in Town. My service rep was very Informative and Profesional. Keep up the Awesome Service.
I did not deal with anyone but the service department. They were very accomadating and helpful.
My experience with the Volkswagen dealership on Tyndall Parkway and Transmitter was wonderful. The employees were all pleasant and welcoming. The sales consultant Carl Canziani who worked with me was knowledgeable and made the purchasing process so easy and enjoyable. Steve McCloud in finance was organized and ready for me to sign the papers to complete the purchase quickly. I will highly recommend this dealership to family and friends with no hesitations and I will return if I need another vehicle in the future.
They are doing great job. Exelant service great care about customer. I am very happy with them.
Staff is INCREDIBLE in the service department!! Mark and Matt are the best, and have gone above and beyond. They explained everything and got two vehicles in as quick as possible! Recommend to anyone in Panama City!
Great service. Timely. Helpful, and they take great personal care. They know my vehicle inside and out.
Extremely satisfied with the service! Special shout out to Mark and the servicing team for always taking great care of my cars.
Pleased with my service. Employees were helpful. Service was quick and efficient. Prices were reasonable.
Ryan is the best mechanic I’ve ever experienced and worked with. Keep him on!
Always friendly representatives that seem attentive to my problem and they always let me know the progress of my vehicle. I do suggest a Women’s Day since today the waiting room was women only and we all sat around and talked as we waited for our vehicles.
I did go to the dealership to make my purchase because everything was done online. However, the GM Kyle and my sales person Kevin did an awesome job in helping me secure my vehicle. They made everything easy and effortless. I would definitely recommend this dealership to all my friends and family and anyone that's looking for a great vehicle.
Great people and fast friendly service done right! I will continue to buy cars from this place
Great and efficient service! Wonderful and friendly staff! Smiles from start to finish. Will return.
Great reception as I show up for my appointment kept me up to date as I waited. Thanks for great service as always
Had a great time working with the guys at Volkswagen. Will do business with them again. Chad was GREAT, DEDICATED TO MAKING THINGS COME TOGETHER. Big Fat THANKS TO EVERYONE INVOLVED.
Service department is great! Mark is awesome and very helpful. Communication is great, you always know what’s going on with your car.
We requested an oil change but it wasn’t done. We would like to schedule it. We didn’t think about the oil change when we picked it up. We’re not upset. Just want to reschedule
The salesman was low key and knowledgeable about our atlas answered all of our questions and got us on our way. A very enjoyable experience
Mark smith did an awesome job handling my service in a timely manner. Dealing with time constraints, and multiple services he went above and beyond. This location is better with mark.
Check in was super quick and easy just like scheduling the appointment online. Didn’t take much time which was great! In and out and done perfectly.
Great dealer experience. They got me in as planned and out prior to my expected finish time.
Quality service department and wonderful service advisor, Mark Skaggs. Clean waiting area. Prompt service. Good work!
Service staff was very professional and friendly. Everything was explained in detail and all of my questions were answered thoroughly.
I payed extra for a tow to go here! That’s how good they are and how much we trust them
Mark is always helpful and knowledgeable.He can explain how my car works so even I can understand! I trust my car will be kept running great!
VW went above and beyond fixing my issue! They let me know it was a recall when I had no idea, then stayed late on a Friday to ensure it was fixed before the weekend.
Mark at VW was able to get me in immediately, let me know the estimated price on the phone, texted me to let me know to reach out if I had any questions, notified me when they were done, treated me as a valuable regular customer, and had no surprise expenses upon pickup
Clean friendly matt smith did an excellent job putting things together matt in parts also
Everyone is very professional and friendly and helpful. Always a good experience with this dealership
Very easy and stress free process with buying my first vehicle. Our salesman Kevin was very honest, helpful, calm and kind to us through the buying process.
It was great working with Kevin. He was very open and honest. I will return if I purchase a Volkswagen.
Mark Skaggs was professional and helpful. The service was done quickly and everything I asked them to do they did. I will continue to bring my vehicles to this location for service because of the superior customer service offered here.
Matthew Tomasello is wonderful! He is very knowledgeable and personable. We love him! If we ever need another new car we will be going back to him.
My experience with there was great and the employees were super helpful and understanding see you guys soon.
Always the best. Great service and the best customer service. Found all VW dealers are fast and reliable. Thanks
VW Panama City went above and beyond to make sure I was treated fairly. I’ll be bringing my car here for service again!
I always have such a pleasant experience when taking my Atlas in to get serviced! The team at Volkswagen of Panama City goes out of their way to ensure your visit is comfortable and you are informed about your car along the way! It’s rare to enjoy a visit to the dealership but I always do!!
As always the service was great. The staff super friendly. They took great care of my car
All personnel I encountered were exceptional. The service writer was conscious of my limited budget and I feel that he did his utmost to provide safe and reliable repairs without breaking the bank. Thanks to everyone.
This dealership was very friendly and helpful. They helped me find a vehicle and get financing.
Best dealership and Staff! Glad I purchased my Passat and found this crew! They're the Best.
My check engine came on I took my car in and they checked my car out and serviced it. All is good now.
The dealership was comfortable and friendly. My sales rep Richard Dugger made my experience easy and pleasant. He explained everything from the paperwork to the car’s operation and accessories very simply and concisely.
This place made my car buying experience a pleasant one. Emily was honest,open, but more importantly fair. If and when I go to purchase another car I will start there.
Best dealership experience I have had and made buying a vehicle easy. Will return when I need another vehicle
Very efficient and courteous service! They provided complimentary LYFT services which allowed me the convenience of taking care of other things.
Great Sales team that works to get the deal done. I’ve purchased two new and one used vehicle here and will likely do more business with them in the future.
The service man was very efficient and courteous. We were very satisfied And will return to this dealership in the future.
Professional and kind,Was approved quickly,Approved us for what WE wanted! Thanks Volkswagen of Panama City Florida
Responsive and professional service department. The service manager and staff are great to work with and I appreciate their follow up when our vehicle is in for service.
Matt was amazing and provided me with great customer service. He really seemed to care about the wait and inconvenience to me.
Mark had exceptional in customer service. He was able to answer all my questions quickly
Mark, in Service Dept is the best! He always takes care of our questions and concerns. We've been going there for 3 years, and we would highly recommend it!
Great service and skilled service. Mark Saggs has answered all my questions and concerns about my 2019 Tiguan. He is a great asset to your dealership!
Matt in service is great. Best service department I have seen! I will always be back
amazing service… Great people to work with. Always treated failr with pricing. Mark is always very professional.
Clean bathrooms, coffee machine, wifi, air conditioning, comfy chairs, beautiful morning, pleasant place for service to be done.
Perfect experience today when getting my car serviced at VW of Panama City today. Will be back.
Mark in Service was so much help!!!! So polite and made sure to get everything I needed fixed done in a short amount of time. Big kiddos to him. The girl that set the service appointment was rude and wrote down things that I never spoke of as what needed to be done. She definitely doesn't need to be answering customer calls. Thank God Mark saved the day.
Michelle, Mark, Matt, Keith in parts, and all the technicians, are the very BEST in the business ! I appreciate the service I get there!!
Matt in service was excellent! He worked me in and hand me back on the road in no time!
Always friendly and helpful. Provides clear explanations of work that needs to be Dona and what was done.
Everyone in the service department I have dealt with goes above and beyond! A+ 5-star service is what you get with them every time! I can't rave about them enough. Thank you, Mark and Royce, for always being so lovely!
VW OF PANAMA CITY, FL is absolutely an awesome & OUTSTANDING DEALERSHIP. I would recommend it to anyone & their service department is the best. Michelle Rodriquez & Mark Skaggs are awesome individuals. They both go above & beyond to provide personal & up front information re: service. Thank you so much.
Thank you Mark and service team for a great experience. Friendly service, detailed description and video of recommendations to keep car healthy and safe. I appreciate you all. God bless!
Gets your car serviced as quickly as possible so the wait time isn't to bad. Thanks vw
I just got done having Matt install a new battery and wanted to let you know that he got me in quickly and is very professional and polite. His is very much appreciated! 👍👍
Because there are not a lot of VW dealers around you are almost forced to the closest dealer. I am lucky that the closest is also the BEST! Great and competent and professional service. Matt is the best. And the entire dealership staff is friendly and welcoming. If you don't like your VW dealership or service, you will want to go out of your way to go here
Always supportive and helpful in getting the most for my money. I appreciate the advice and feedback.
I liked the people that worked there very business like. My service was done very quickly. I enjoyed working with the service department.
The people were very nice. And very helpful.
Highly recommend Volkswagen of Panama City, Mark in service is awesome to work with.
Absolutely amazing customer service!!! Mark Staggs was awesome getting me back on the road!!!
Mark and Paul provided exceptional customer service. 😊