Customer Testimonials
The service department has always been extremely helpful! Mark, Matt, and Derek have always tried their best to help me out with my vehicle. I appreciate it more than they could ever know!
The lobby is very clean and spacious. The folks are friendly, helpful and patient. Service is quick and efficient. Mark Skagg in service delivers on his word.
Mark Skaggs is an excellent Service Advisor. He is knowledgeable and professional. He is an asset to Volkswagen of Panama City.
The staff goes above and beyond not just getting you proper sale but makes you feel welcomed.
I was traveling out of state and had an emergency with my car, VW Panama did everything they could and kept me updated so I could enjoy my trip and fixed my car in a timely manner!
Thanks for great service as always. In fast and on the road again. Thanks VW
The service rep who helped me, Matt, was very kind and friendly. He explained things perfectly and followed through on everything he said he would do.
They did a wonderful job with my recall. They kept me informed and the service was great
Staff was respectful, inviting and all around wonderful. Never once felt the pressure of buying a vehicle, nor felt forced into signing.
Great customer service and very friendly staff, I would like to say keep up the good work.
They actually told me everything I needed to hear and got me running but told me what needed to be fixed next. Grade A
Excellent . I am always welcome. No waiting to be waited on. Very informative about my car
Matt Smith is a great service advicer. But.need to add car wash service please
The dealership was very courteous. They were extremely knowledgeable and efficient in meeting my needs.
My experience was outstanding, the service manager kept me informed through the entire process. Several salesman checked on me what I said in the waiting room to make sure all was well. Service manager gave me a complete rundown of what they did when the car was ready.
Always courteous and fast service Mark takes care of you like a friend. thank you
My experience here has been fabulous. Never have I ever been to a dealer that did what they said and when they said it! From my car buying experience to my service. I have been treated with the upmost respect, courtesy and kindness. I would highly recommend the team at VW of Panama City for a truly wonderful experience.
I had an exceptional experience with my salesman and finance individual Richard and Stephen. They were very helpful, polite and patient. Both of these individuals were exceptional at their job and great people. They were extremely knowledgeable and made me the customer feel very comfortable. Best salesman and finance individual I’ve ever met hands down. Rating 10/10 Kevin and Chad were also very helpful.
I am so grateful to VW of Panama City service department for the excellent experience I had with them. I went in for an oil change and a diagnostic on my engine only to find out I needed a new engine. Luckily I had 15,000 miles left on my warranty and it was all covered! I especially want to thank Robert Jenkins for all he did to order the parts, submit it all to the warranty company for approval and get the job done! He even got the approval for my car rental! I also want to thank the mechanic Jarrod ...
Great customer service-very friendly staff and nice facility-thanks Mark for the pick-up and delivery!
Best ever, guy that looks like Santa Claus was very helpful. He was able to get our tire quickly.
Great customer service. They got our car in and out in timely manner. Highly recommend
Service was very fast and quick. Everybody was very nice and pleasant to talk to.
Level of personal care at the local level, from initial purchase thru all servicing so far is top notch! That being said, a corporate decision was made to handle all service appointments through a call center in Houston Texas. For a dealership in Panama City Florida. You call the LOCAL service number listed on the LOCAL website, you talk to Houston. Which I wouldn’t have known had they, the call center, not given me inaccurate information. Had to take my VW in for a recall repair. I was told, by the call center agent, it was a 2-4 hr ...
Service Advisor explained everything thoroughly. Customer lounge is comfortable. Location is inconvenient for residents of PCB.
Excellent service team! Special shout out to Mark Skaggs who always ensure that my cars are well taken care of.
I am very happy with the level of service at this dealership. Robert Jenkins took very good care of us and our car. I will highly recommend this service center for anyone who values their vehicle.
Vw of Panama City is by far the very best dealership anywhere. They take great care of their customers.
Fast and efficient, good communicator and understanding ability of people. Help got to fast a possible
Great customer service, convenient location. Offered shuttle service to and from other locations. Answered all questions. Thank you.
VW of PC is 100% Matt always takes good care of me and my bug
I was treated with respect and kindess. The lyft ride was also accommodating and appreciated.
Mark was great! Very informative. And helpful with all my questions . Thank you vw pc.
My nephew and I both bought new Tiguans ! The salesman (raian) & the sales manager (Steve) Were very professional and knowledgeable., I never had a better experience buying a vehicle ,I seriously would travel to buy here again 👍
Great customer service excellence finance Team I enjoyed the way that the whole dealership interacted with customers and were dedicated to trying to get the deal done at the best and lowest price for customers to save enjoyed and will refer others
I have owned a VW vehicle since 2018, which has led me to visit five different VW dealerships for servicing: two in Utah, one in Texas, and two in Florida. Today, I had the best experience at a Florida dealership! Although my vehicle needed more attention than I initially expected, I was glad I chose to drive an hour and a half instead of returning to the one in Fort Walton Beach. Mr. Mark from the servicing team stood out for his exceptional customer service from the moment my sons and I arrived until we left. My 17-year-old even noted the ...
Very nice and accommodating with service and time. We plan to use in the future
Volkswagen Panama city has the best service department!!! I always walk out knowing the team at Volkswagen are going to make sure my ride is on point!! Go see Mark at Volkswagen Panama city.. hes great he makes sure my Passat is reliable and dependable!! He will help prioritize what your car needs!!! If you want quality dependable work you can trust without a hassle!!! Go see Mark!!!
Mark always takes care of our needs. He is friendly and knowledgeable. It is a pleasure to do business with Panama City Volkswagen. The work was completed quickly and we were on our way. We can trust the technicians to take good care of our car.
They did completed the job that was needed. Everyone seemed friendly and professional. If this keeps up I’ll just keep bringing my vehicles to get serviced.
Service has knowable technicians and staff that address the issues. Sales was no hassle and straightforward
Easy access to appointments. Quick service. Matt was helpful in guiding me through the service process, start to finish.
Truly a painless experience. As I was car shopping from another state when I located the car that I wanted. VOLKSWAGON of Panama city was prompt, professional, and kind with making this purchase happen for me. I highly recommend them!
Having been a GM of multiple dealerships over the last 40 years, I know a good service department when I see one. In particular, Panama City VW has an INCREDIBLE service advisor who is professional, dedicated and friendly. Matt really knows his customers and sees that they are treated the best. They are quick to get the work done and it is done right the first time. Everytime.
Had patience and helpful with questions. But I didn't receive the CarFax papers afterwards.
Matt and the service department went above and beyond for me this visit. They did everything in their power to make me 100% satisfied. Thank you for taking care of me and my car, I won’t hesitate in bringing my car here again.
As always, Mark and the surface staff were efficient, professional, and the epitome of good service
It was my first time in for service and it was a great experience from start to finish. They have won my respect and loyalty unlike autonation that has lost a customer for shotty service
Accommodating to unexpected schedule changes. Very prompt service. Great communication and explanation of different options available.
A1 service and care!! Matt in service went above and beyond for me, Give that man a raise!!
Matt saved me big time. I went to a tire shop for a tire patch, and they told me that I need new tires. But, I had got new tires here at Volkswagen Panama City almost a year ago, so I thought it was too soon. So I called VW PC and Matt told me he will check it out for me right away, so I drove over and it turned out my tires were still had a lot of time in them. Then Matt made an appointment to get the tire fixed. VW PC has always been honest with ...
From the first greeting to the last handshake everyone was professional, friendly, and on top of my service needs. The service was excellent, complete, and reviewed well with me. The factory reset on the audio system has worked to the point. Thank you Matt and, especially, the service tech who performed the maintenance. I waited for the car and was comfortable the whole time. It was actually time well spent for me. God's blessing for all of you at VW of PC.
They don’t respect women! If you have any issues with a vehicle bought here, you better have a man call for you! Service refused to help me after multiple calls . One call from my husband and I got an appointment. I reached out to the manager and never got a response. The manager called my husband back within 5 minutes! They refused to help me until my husband called. They apologized to him, never to me! Their tone’s and words were unprofessional, disrespectful, and rude when speaking to me. They were polite to my husband though, even addressed him ...
Matt and Mark were great. They Went above and beyond all expectations. I was traveling and my car broke down and they got me back on the road very quickly. The service tech stayed over on a Friday afternoon to get my car back on the road. I will definitely use these guys again and I would recommend them for service.
Matthew in the service dept. is the best of the best. Great communicator, keeps customer informed of status of car. He makes the customer feel like you're his only customer. Knowledgable regarding recalls and knows what is going on with your vehicle. Represents your company well!
Everyone I dealt with performed in a completely professional manor and look care ofb my service as quickly as possible.
The only place in town that services German cars. I am so glad to discover this dealership. They are definitely professionals and offer an amazing service!! I can not think of going to anyone else now.
They have a. great “customer centric” approach, which helps ensure technical verbiage in clear language explanations.
The service was really fast and professional, thank you Mark for you assistance with my car
Always a great experience! Mark always takes good care of me and my vehicle.Ryan was great!
They are fast reasonable and easy to deal with . Wouldn’t take my VW any where else
Great staff and service was provided. Professional manner from all employees I came in contact with.
Volkswagen Panama City was on time and efficient. The staff at VW of Panama City satisfied me as a customer.
I’ve had multiple oil changes. And Matt’s always been so nice. He consistently provides exceptional service and makes the process seamless. The complimentary ride service is a great convenience, and picking up my car is always hassle-free. I trust Matt with all my automotive needs and highly recommend him and the Volkswagen team.
Everyone was so nice and helpful. I came to get my AC fixed and they were able to tell me exactly what was wrong within an hour! The sitting area inside the dealership was also very clean and had lots of amenities. Definitely a great place to take your Volkswagen!
Always very courteous and professional customer service. I appreciated the quick and easy check-in process, these guys are the best!
Good price and fair trade in, no pressure from sales, full disclosure on the deal
Mark skaggs my advisor is Awesome! He listens and reviews everything before giving his recommendation.Thank you..
Mark in the service dept., always does a great job taking care of my needs and is very personable !
Beast Dealership in Town. My service rep was very Informative and Profesional. Keep up the Awesome Service.
I did not deal with anyone but the service department. They were very accomadating and helpful.
Immediate problems with new purchase and dismissed by service as bad gas. Requested a fuel sample the 3rd time bad gas was said to be the cause and the fuel sample was lost by the time I picked up my car. Problems still persist. Brought vehicle in for another check engine light and I was told there were no codes asked if I was confused between the check engine light and a tire pressure light. It was an EVAP code just like I said. Car is garbage. Service is worse.
My experience with the Volkswagen dealership on Tyndall Parkway and Transmitter was wonderful. The employees were all pleasant and welcoming. The sales consultant Carl Canziani who worked with me was knowledgeable and made the purchasing process so easy and enjoyable. Steve McCloud in finance was organized and ready for me to sign the papers to complete the purchase quickly. I will highly recommend this dealership to family and friends with no hesitations and I will return if I need another vehicle in the future.
They are doing great job. Exelant service great care about customer. I am very happy with them.
Staff is INCREDIBLE in the service department!! Mark and Matt are the best, and have gone above and beyond. They explained everything and got two vehicles in as quick as possible! Recommend to anyone in Panama City!
Great service. Timely. Helpful, and they take great personal care. They know my vehicle inside and out.
Extremely satisfied with the service! Special shout out to Mark and the servicing team for always taking great care of my cars.
Pleased with my service. Employees were helpful. Service was quick and efficient. Prices were reasonable.
Ryan is the best mechanic I’ve ever experienced and worked with. Keep him on!
Unprofessional keep my car for 5 months and didn't fix it pay them 300 and didn't do a thing i still have the problem
Always friendly representatives that seem attentive to my problem and they always let me know the progress of my vehicle. I do suggest a Women’s Day since today the waiting room was women only and we all sat around and talked as we waited for our vehicles.
I did go to the dealership to make my purchase because everything was done online. However, the GM Kyle and my sales person Kevin did an awesome job in helping me secure my vehicle. They made everything easy and effortless. I would definitely recommend this dealership to all my friends and family and anyone that's looking for a great vehicle.
Great people and fast friendly service done right! I will continue to buy cars from this place
Service advisor was awful so rude and disrespectful I would never take a car back there
Great and efficient service! Wonderful and friendly staff! Smiles from start to finish. Will return.
Great reception as I show up for my appointment kept me up to date as I waited. Thanks for great service as always
Had a great time working with the guys at Volkswagen. Will do business with them again. Chad was GREAT, DEDICATED TO MAKING THINGS COME TOGETHER. Big Fat THANKS TO EVERYONE INVOLVED.
Service department is great! Mark is awesome and very helpful. Communication is great, you always know what’s going on with your car.
We requested an oil change but it wasn’t done. We would like to schedule it. We didn’t think about the oil change when we picked it up. We’re not upset. Just want to reschedule
The salesman was low key and knowledgeable about our atlas answered all of our questions and got us on our way. A very enjoyable experience
Mark smith did an awesome job handling my service in a timely manner. Dealing with time constraints, and multiple services he went above and beyond. This location is better with mark.
Check in was super quick and easy just like scheduling the appointment online. Didn’t take much time which was great! In and out and done perfectly.
Great dealer experience. They got me in as planned and out prior to my expected finish time.
Quality service department and wonderful service advisor, Mark Skaggs. Clean waiting area. Prompt service. Good work!
Service staff was very professional and friendly. Everything was explained in detail and all of my questions were answered thoroughly.
I payed extra for a tow to go here! That’s how good they are and how much we trust them
Our customer service rep Matthew Smith at Panama City VW was very rude. We scheduled our visit online via an email special for a $20 oil change that typically costs $90. When we went to check out after waiting two hours for a standard oil change, he tried to charge us $100. I explained we had the coupon sent to us from VW and he tried to say it probably wouldn’t apply. So, I explained I made sure that our VIN matched it, which it did. He said we were supposed to tell him before he took our car back to start ...
Mark is always helpful and knowledgeable.He can explain how my car works so even I can understand! I trust my car will be kept running great!
VW went above and beyond fixing my issue! They let me know it was a recall when I had no idea, then stayed late on a Friday to ensure it was fixed before the weekend.
Mark at VW was able to get me in immediately, let me know the estimated price on the phone, texted me to let me know to reach out if I had any questions, notified me when they were done, treated me as a valuable regular customer, and had no surprise expenses upon pickup