I give 5 stars for great customer service by Rex M. at the service desk and the guys who fixed my recall issues. Rex knew I was on limited time constraints due to work and he saw to it that I was out and back in my vehicle in the requested time frame. Thanks VW Pc.
My car was acting up and wasn't drivable. My engine light and EPC light were on. I was visiting a friend in Panama City, Florida from Toronto, Canada. Although the dealership had just reopened after hurricane Michael and the service department was backlogged with existing customers, they took the time to fix my car and get me back on the road. They were incredibly professional, polite and I can't thank them enough. I highly recommend to anyone needing service for their Volkswagen.
Words can’t describe how grateful I am to Brandy Slaughter and her mechanics at this dealership . I had a very bad experience at the dealership in Dothan Alabama where I was lied to . They replaced an airbag because of a recall and then 3 days later , my airbag light popped up . Bill from the service department in Dothan tried to tell me that more than likely it had nothing to do with them or anything they had done and that it would be over $600 for me to have it fixed and they hadn’t even checked it out yet ! If I were to have wrecked without a working airbag , I could have been seriously injured or died . Bill also told me to take my car somewhere else after I calmly asked him why he lied to me about something that I had proof of that he didn’t know I had . I could go on and on about how terrible the dealership in Dothan was . Brandy and her team at this dealership in Bay county went above and beyond to be professional and I actually have a dealership I know I can go to and won’t be lied to ! Thanks guys ! I’ll make this 2 hour drive as often as I need to knowing that I’ll be working with honest people . I highly recommend this dealership over all others ! They took care of me and I can’t wait to also leave a good review with the Better Business Bureau!
Awesome service experience with them. Thanks so much!
Great service. I got my car towed the day I got the order to evacuated the area due to hurricane Micheal. They kept my car safe, repaired it and held it for me until I could make it back to the area.
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