Customer Testimonials
The service man was very efficient and courteous. We were very satisfied And will return to this dealership in the future.
Professional and kind,Was approved quickly,Approved us for what WE wanted! Thanks Volkswagen of Panama City Florida
Responsive and professional service department. The service manager and staff are great to work with and I appreciate their follow up when our vehicle is in for service.
Matt was amazing and provided me with great customer service. He really seemed to care about the wait and inconvenience to me.
Mark had exceptional in customer service. He was able to answer all my questions quickly
Mark, in Service Dept is the best! He always takes care of our questions and concerns. We've been going there for 3 years, and we would highly recommend it!
Great service and skilled service. Mark Saggs has answered all my questions and concerns about my 2019 Tiguan. He is a great asset to your dealership!
Matt in service is great. Best service department I have seen! I will always be back
amazing service… Great people to work with. Always treated failr with pricing. Mark is always very professional.
Clean bathrooms, coffee machine, wifi, air conditioning, comfy chairs, beautiful morning, pleasant place for service to be done.
Perfect experience today when getting my car serviced at VW of Panama City today. Will be back.
Mark in Service was so much help!!!! So polite and made sure to get everything I needed fixed done in a short amount of time. Big kiddos to him. The girl that set the service appointment was rude and wrote down things that I never spoke of as what needed to be done. She definitely doesn't need to be answering customer calls. Thank God Mark saved the day.
Michelle, Mark, Matt, Keith in parts, and all the technicians, are the very BEST in the business ! I appreciate the service I get there!!
Matt in service was excellent! He worked me in and hand me back on the road in no time!
Always friendly and helpful. Provides clear explanations of work that needs to be Dona and what was done.
Everyone in the service department I have dealt with goes above and beyond! A+ 5-star service is what you get with them every time! I can't rave about them enough. Thank you, Mark and Royce, for always being so lovely!
VW OF PANAMA CITY, FL is absolutely an awesome & OUTSTANDING DEALERSHIP. I would recommend it to anyone & their service department is the best. Michelle Rodriquez & Mark Skaggs are awesome individuals. They both go above & beyond to provide personal & up front information re: service. Thank you so much.
Thank you Mark and service team for a great experience. Friendly service, detailed description and video of recommendations to keep car healthy and safe. I appreciate you all. God bless!
Gets your car serviced as quickly as possible so the wait time isn't to bad. Thanks vw
I just got done having Matt install a new battery and wanted to let you know that he got me in quickly and is very professional and polite. His is very much appreciated! 👍👍
Because there are not a lot of VW dealers around you are almost forced to the closest dealer. I am lucky that the closest is also the BEST! Great and competent and professional service. Matt is the best. And the entire dealership staff is friendly and welcoming. If you don't like your VW dealership or service, you will want to go out of your way to go here
Always supportive and helpful in getting the most for my money. I appreciate the advice and feedback.
I had the pleasure of working with Mark, and I must say that his assistance was truly remarkable. We were facing issues with our Jetta car, specifically with the valve 80 and gas cap failing the test. Mark's professionalism and dedication shone through as he not only addressed our concerns but also went the extra mile to communicate with Volkswagen on our behalf. His efforts resulted in a favorable resolution and a great deal that left us thoroughly satisfied. Mark's exceptional customer service skills and willingness to go above and beyond deserve high praise. He turned a challenging situation ...
Service manager mark is the best he takes great care of every customer and is honest you are very lucky to have him
My husband and I were on vacation and getting ready to leave for home, my car battery was dead and I could not open the hood due to the release cable being broken(without my knowledge). I had my car towed to PCB VW where Mark in the service department handled everything. He was very efficient and accommodating. While I understood that they were probably not able to get my car problem handled that day he assured me that they would do whatever they could to get it done as quickly as possible and that they did. He was very ...
Timely appt, friendly, professional and knowledgeable staff! Will definitely be back for repairs or scheduled maintenance.
This is an honest and reliable dealer with a great service department that solved my problems that another dealer could not !
Friendly efficient staff. Work was done on time and correctly. Clean environment, no hassle getting in
All the staff was very friendly and personable. Chad was very nice and easy to deal with. Overall a very good experience.
Mark is gooood. 🙂👍. I just love him. And the other dude tooo. 🤟🤟. I guess I’ll be back.
Mark in service always makes me feel confident my SUV is receiving the best service possible. ✅
We have purchased our vehicle and our daughter purchase one and our grandson also purchased his at this dealership. Good sales team
All was good with my visit just got a oil change thanks for the service I got
They are all very nice and take good care of their customers when they come in.
Mark and his team are exceptional. They booked me for my 10,000mile service within a day, and were spot on, on how long it would take to get it done. I waited in the office as they worked on my car. What's great is they also offer a drop off within 15miles should you need it. My husband has been going here for over a year and a half and we are so happy with their personalized service. Not only do they check up on you while you wait, they meet you at your every point of need. We ...
They helped me get my recalled airbag replaced for free and worked with me by rescheduling my appointment and working me into their schedule quickly. The waiting room was nice and accomidating too.
As always very pleasant and efficient! Thank you for all you do! Especially I want to thank Matt Smith for trying to help me with a windshield question that I had
The service is always great. I never have any worries when handing my car over to the VW of PC Service department.
I was greeted very professionally and treated with great respect by Mark Skaggs. He let me know about everything that was needed and explained everything that was done. I am very happy with the service done on my car but I will return to this dealership again because I was treated with respect from the service advisor Mark Skaggs. If you need your VW worked on in Bay county FL come see this man.
Only dealt with the service department this time but to put it short...amazing service. Matthew was great and kept contact through it all along with recommending some great places in the area as I am new to Panama City. Give the man a raise.
My wife and I purchased a vehicle here for her. However in the process of determining the final out the door price there ended up being a snag in the process. The dealer knew how I went about figuring the final price not only at our first visit but over the phone a few days later. At our first visit he was right at the desk when my wife and I discussed the items we did not want and approximately what the final cost might be and what our starting point was to figure the final cost. I deducted the ...
Always polite and helpful. The service manager takes the time to explain everything that was done to my vehicle.
I liked the people that worked there very business like. My service was done very quickly. I enjoyed working with the service department.
The people were very nice. And very helpful.
Highly recommend Volkswagen of Panama City, Mark in service is awesome to work with.
Absolutely amazing customer service!!! Mark Staggs was awesome getting me back on the road!!!
Mark and Paul provided exceptional customer service. 😊
The service department was excellent, Mark got me in quick and found an discount coupon for my service.
Purchased sight unseen new ID4. Met me half way to swap my old for my new. Electronically signed contracts. Great follow up as well.
Mark from the Service Department is the one who took care of us. I had bought an additional outside warranty that the dealership has to deal with when I come in. Mark being very diligent noticed that some of the maintenance was in the incorrect periodicity on my warranty. Seamless to myself he call the warranty company and had it adjusted. He then notified me of the change, and showed me how he had adjusted the future maintenance!!! Thank You
This service department with Mark was very polite and kept me informed. He got me my car as quickly as he could
My husband and I have never bought a Volkswagen before, so we were a bit nervous. We were immediately greeted by Richard Dugger, our salesman. He immediately put us at ease! He took us through the car buying process and answered all of our questions. He really knows and cares about his job. This was the easiest, most seamless car buying experience we have ever had. I will send everyone I know to Volkswagen of Panama City! Thank you all for being so friendly.
We purchased a Honda Civic we seen online. Showed up after being in contact for a few days and purchased the car. It was a very fast and easy buy. Very helpful staff all around.
I came over the bridge with a mechanical emergency and thankfully it was able to be fixed.
Great work and very quick and pleasant
Fast and friendly service.
The service rep was nice and informative.
Friendly and efficient. Fit me into their busy schedule as I was out of town and away from my home and needed repairs.
Great service. They were patient and respectful.
Got me into the car I wanted for an awesome price! Very helpful & super nice!
Got My oil changed today ! I got there early my appointment wasn’t until 2:45 I was done and out of there at 2. I can’t remember the guy who checked me in an out he was awesome!
Love my Atlas Cross Sport! Absolutely the most stylish and roomy SUV for the money.
We made an appointment there was no hassle, everything was done well. I received a phone call with what I needed to look for in the future, with a email reminder. Job well done, what a concept!!
We made an appointment for a thirty thousand mile check up. The car was taken right in and we were out quickly! The staff were so helpful! We had a great surprise on the cost because we brought in a SURPRISE coupon we had received in the mail! I love ❤️ my Panama City Volkswagen dealership!
Excellent service and help
The service tech Mark Skaggs Was Excellent and Easy to Work with. Very Informative. Don Waits
Brought my vehicle in for oil change and had an online coupon sent in my email! At the time of checkout the coupon wasn’t working. Both service associates worked hard to make it happen even though the computer wasn’t cooperating!
Chad Olds was very professional, nice, and patient with me while I was out shopping for a car. He let me test drive one car on the lot and that was the one I purchased. He made my choice easy and painless. I recommend Volkswagen of Panama City to anyone looking for a nice ride, but ultimately I recommend you guys go see Chad Olds. He will get you right..... The new GM is a cool guy himself.
Michelle was professional and assisted in getting the Jetta in and the Tech completed the work in a very timely manner. Overall, a great experience.
We purchased our Atlas from Matt Tomasello. He was professional and made himself available even after the purchase to field questions. The sales manager kept is informed through the trade in process. Overall, satisfied with the service we received and recommend this dealership.
Was there today. Was met at my vehicle by Michelle. Very pleasant. Took me inside and got my vehicle in for service. Came back to me and told me the turnaround time for the service. Excellent service.
The service department was very helpful and got my Ac fixed faster in what they thought it would be. The lady at the desk Michelle new I drove a lot for work and she went over and above to help me get my car back by Monday and they thought it would be Thursday. We bought our car from them as well and had great service.
The service staff at Volkswagen of Panama City are the VERY BEST in the business. Michelle, and her crew, are top notch. Mr Boatwright has a professional staff taking care of his service customers, and they always take good care of us, whether it be Honda / VW vehicles, or any other brand we own. There is no need to go anywhere else!!
Rex McCormick the Service Manager explained everything to me in a way I could understand and He is very knowledgeable! I know I can trust him to be honest and kind! I would Not take my car to anyone else.
Great customer service, thank you Rex and Michelle
Your team at the Volkswagen service department do everything they can to make it right! Rex is very good! Thank you! Marilyn Fenimore 850-624-4212
Our salesman, Chad, was very knowledgeable and helpful but not pushy at all. PC VW has a nice selection of vehicles as well.
Took our Jetta in for its first service and to check out a recall. The staff is very professional and always helpful. Rex was great and explained everything regarding the service and of course Sean who sold us our vehicle remembered us and reached out to make sure we had a quality experience while getting the vehicle serviced. Great staff!
James Parr listened and delivered on our transportation requirements. I now have a set of four reliable wheels to get me around. Thanks James!
Courteous and efficient everyone were very helpful in many ways.
Excellent care, professional, and courteous staff. I prefer OEM parts so always use them to service my Vdub.
Everyone was so friendly and knew what they were doing. Very happy with my service there. Would definitely recommend them. Thanks
Staff are very friendly and are willing to work with you on a good deal. Sean was great!
Great service. I got my car towed the day I got the order to evacuated the area due to hurricane Micheal. They kept my car safe, repaired it and held it for me until I could make it back to the area.
Overall great buying experience!
While on vacation in panama I had my keys taken and had to get my car towed to vw. The service was excellent. They ordered me a new key and had it programmed by the time I was able to get back to the dealership(I live 5 hours away.) Brandon was very helpful and accommodating. I wouldn’t want to deal with any other compan. Thanks Brandon!!!!!
Good customer service did not feel pressured at all...Told them our situation and what we were looking for and ended up with a better deal than exspected.
I just bought a certified Touareg that developed a vibrationin driving it home from Tampa. Brandon and the service department when through it from top to bottom and found a few problems and has it back on the the next day. Thanks.
Happy with service and Brandon good job.
Brandon was great! Very courteous and respectful of our time.
Volkswagen professionals in the service department...
Thanks so much to Brandon for getting everyone done in a nice and speedy manner!!
After my car was hit in an accident I took it to a local body shop, they did great work on my bug's body damage but would not fix my alignment and failed to tell me this until they tried and failed to align it twice. I took it to VW service department and they were excellent, they dealt with a difficult insurance company for me, found problems with my alignment that the other place didn't even look at. Brandon was in charge of my bug while it was getting repaired and did an amazing job explaining what ...
I did not buy my vw Beetle at this dealership but i was treated with professionalism and respect. They even told me some things about my car that i did not know. I will definitely bring my car here to be serviced each time it needs it. Excellent customer service.
I stay in the Panama City area to visit my Son, Daughter in law, and grand children. My EOS was due for its 70,000 service. I made an appointment with Volkswagen of Panama City. I arrived ten minutes early for my scheduled time, however I was a day early. My service advisor Mike Craig told me that rather than have me return the following day he could fit me in but it would be a little longer wait. I agreed and took a seat in the waiting area. In Less than an hour Mike told me my car was finished. All ...
We've bought our last 5 cars from this dealership. There was no hassle, no wheeling & dealing. Stated what we would like. They gave us a better than hoped for deal.
One of the easiest times I ever had buying a car. We went in, told them what we wanted and they worked with us. Not much haggling either, I got what I wanted for my trade and the financing and payments where I wanted them. Will go back when it is time for another car but when we buy one new we keep it for over 10 years so it may be a while before we come back 🙂
While searching for a new VW (VW owner since 1994) I found a car that I liked at the price I liked and that was before the "deal making" began. This put me in a positive mood and I was not disappointed in the least. I showed up to the dealer with a printout of what I was there to look at, handed this to Mr. Jason Jeter, and within 10 minutes I was test driving the Jetta that I ended up buying. I appreciated Mr. Jeters professionalism and straight forward approach to answering questions. Would I recommend this dealer ...