Customer Testimonials

Leave Us A Review


DealerRater logo
DealerRater Apr 19, 2024

We requested an oil change but it wasn’t done. We would like to schedule it. We didn’t think about the oil change when we picked it up. We’re not upset. Just want to reschedule

Read at DealerRater

DealerRater logo
DealerRater Apr 18, 2024

The salesman was low key and knowledgeable about our atlas answered all of our questions and got us on our way. A very enjoyable experience

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2024

Mark smith did an awesome job handling my service in a timely manner. Dealing with time constraints, and multiple services he went above and beyond. This location is better with mark.

Read at DealerRater

DealerRater logo
DealerRater Mar 27, 2024

Check in was super quick and easy just like scheduling the appointment online. Didn’t take much time which was great! In and out and done perfectly.

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2024

Great dealer experience. They got me in as planned and out prior to my expected finish time.

Read at DealerRater

DealerRater logo
DealerRater Mar 21, 2024

Quality service department and wonderful service advisor, Mark Skaggs. Clean waiting area. Prompt service. Good work!

Read at DealerRater

DealerRater logo
DealerRater Mar 20, 2024

Service staff was very professional and friendly. Everything was explained in detail and all of my questions were answered thoroughly.

Read at DealerRater

DealerRater logo
DealerRater Mar 16, 2024

I payed extra for a tow to go here! That’s how good they are and how much we trust them

Read at DealerRater

DealerRater logo
DealerRater Mar 10, 2024

Mark is always helpful and knowledgeable.He can explain how my car works so even I can understand! I trust my car will be kept running great!

Read at DealerRater

DealerRater logo
DealerRater Mar 9, 2024

VW went above and beyond fixing my issue! They let me know it was a recall when I had no idea, then stayed late on a Friday to ensure it was fixed before the weekend.

Read at DealerRater

DealerRater logo
DealerRater Mar 6, 2024

Mark at VW was able to get me in immediately, let me know the estimated price on the phone, texted me to let me know to reach out if I had any questions, notified me when they were done, treated me as a valuable regular customer, and had no surprise expenses upon pickup

Read at DealerRater

DealerRater logo
DealerRater Mar 1, 2024

Clean friendly matt smith did an excellent job putting things together matt in parts also

Read at DealerRater

DealerRater logo
DealerRater Feb 27, 2024

Everyone is very professional and friendly and helpful. Always a good experience with this dealership

Read at DealerRater

DealerRater logo
DealerRater Feb 25, 2024

Very easy and stress free process with buying my first vehicle. Our salesman Kevin was very honest, helpful, calm and kind to us through the buying process.

Read at DealerRater

DealerRater logo
DealerRater Feb 23, 2024

It was great working with Kevin. He was very open and honest. I will return if I purchase a Volkswagen.

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

Mark Skaggs was professional and helpful. The service was done quickly and everything I asked them to do they did. I will continue to bring my vehicles to this location for service because of the superior customer service offered here.

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2024

Matthew Tomasello is wonderful! He is very knowledgeable and personable. We love him! If we ever need another new car we will be going back to him.

Read at DealerRater

DealerRater logo
DealerRater Feb 7, 2024

My experience with there was great and the employees were super helpful and understanding see you guys soon.

Read at DealerRater

DealerRater logo
DealerRater Jan 28, 2024

Always the best. Great service and the best customer service. Found all VW dealers are fast and reliable. Thanks

Read at DealerRater

DealerRater logo
DealerRater Jan 26, 2024

VW Panama City went above and beyond to make sure I was treated fairly. I’ll be bringing my car here for service again!

Read at DealerRater

DealerRater logo
DealerRater Jan 26, 2024

I always have such a pleasant experience when taking my Atlas in to get serviced! The team at Volkswagen of Panama City goes out of their way to ensure your visit is comfortable and you are informed about your car along the way! It’s rare to enjoy a visit to the dealership but I always do!!

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2024

As always the service was great. The staff super friendly. They took great care of my car

Read at DealerRater

DealerRater logo
DealerRater Jan 12, 2024

All personnel I encountered were exceptional. The service writer was conscious of my limited budget and I feel that he did his utmost to provide safe and reliable repairs without breaking the bank. Thanks to everyone.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2024

This dealership was very friendly and helpful. They helped me find a vehicle and get financing.

Read at DealerRater

DealerRater logo
DealerRater Jan 3, 2024

Best dealership and Staff! Glad I purchased my Passat and found this crew! They're the Best.

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2023

My check engine came on I took my car in and they checked my car out and serviced it. All is good now.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2023

The dealership was comfortable and friendly. My sales rep Richard Dugger made my experience easy and pleasant. He explained everything from the paperwork to the car’s operation and accessories very simply and concisely.

Read at DealerRater

DealerRater logo
DealerRater Dec 15, 2023

This place made my car buying experience a pleasant one. Emily was honest,open, but more importantly fair. If and when I go to purchase another car I will start there.

Read at DealerRater

DealerRater logo
DealerRater Dec 11, 2023

Best dealership experience I have had and made buying a vehicle easy. Will return when I need another vehicle

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2023

Very efficient and courteous service! They provided complimentary LYFT services which allowed me the convenience of taking care of other things.

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2023

Great Sales team that works to get the deal done. I’ve purchased two new and one used vehicle here and will likely do more business with them in the future.

Read at DealerRater

DealerRater logo
DealerRater Nov 20, 2023

The service man was very efficient and courteous. We were very satisfied And will return to this dealership in the future.

Read at DealerRater

DealerRater logo
DealerRater Nov 19, 2023

Professional and kind,Was approved quickly,Approved us for what WE wanted! Thanks Volkswagen of Panama City Florida

Read at DealerRater

DealerRater logo
DealerRater Nov 11, 2023

Responsive and professional service department. The service manager and staff are great to work with and I appreciate their follow up when our vehicle is in for service.

Read at DealerRater

DealerRater logo
DealerRater Nov 7, 2023

Matt was amazing and provided me with great customer service. He really seemed to care about the wait and inconvenience to me.

Read at DealerRater

DealerRater logo
DealerRater Nov 6, 2023

Mark had exceptional in customer service. He was able to answer all my questions quickly

Read at DealerRater

DealerRater logo
DealerRater Oct 25, 2023

Mark, in Service Dept is the best! He always takes care of our questions and concerns. We've been going there for 3 years, and we would highly recommend it!

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2023

Great service and skilled service. Mark Saggs has answered all my questions and concerns about my 2019 Tiguan. He is a great asset to your dealership!

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Matt in service is great. Best service department I have seen! I will always be back

Read at DealerRater

DealerRater logo
DealerRater Oct 11, 2023

amazing service… Great people to work with. Always treated failr with pricing. Mark is always very professional.

Read at DealerRater

DealerRater logo
DealerRater Oct 10, 2023

Clean bathrooms, coffee machine, wifi, air conditioning, comfy chairs, beautiful morning, pleasant place for service to be done.

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2023

Perfect experience today when getting my car serviced at VW of Panama City today. Will be back.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Mark in Service was so much help!!!! So polite and made sure to get everything I needed fixed done in a short amount of time. Big kiddos to him. The girl that set the service appointment was rude and wrote down things that I never spoke of as what needed to be done. She definitely doesn't need to be answering customer calls. Thank God Mark saved the day.

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2023

Michelle, Mark, Matt, Keith in parts, and all the technicians, are the very BEST in the business ! I appreciate the service I get there!!

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Matt in service was excellent! He worked me in and hand me back on the road in no time!

Read at DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Always friendly and helpful. Provides clear explanations of work that needs to be Dona and what was done.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Everyone in the service department I have dealt with goes above and beyond! A+ 5-star service is what you get with them every time! I can't rave about them enough. Thank you, Mark and Royce, for always being so lovely!

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2023

VW OF PANAMA CITY, FL is absolutely an awesome & OUTSTANDING DEALERSHIP. I would recommend it to anyone & their service department is the best. Michelle Rodriquez & Mark Skaggs are awesome individuals. They both go above & beyond to provide personal & up front information re: service. Thank you so much.

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2023

Thank you Mark and service team for a great experience. Friendly service, detailed description and video of recommendations to keep car healthy and safe. I appreciate you all. God bless!

Read at DealerRater

DealerRater logo
DealerRater Sep 7, 2023

Gets your car serviced as quickly as possible so the wait time isn't to bad. Thanks vw

Read at DealerRater

DealerRater logo
DealerRater Sep 2, 2023

I just got done having Matt install a new battery and wanted to let you know that he got me in quickly and is very professional and polite. His is very much appreciated! 👍👍

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2023

Because there are not a lot of VW dealers around you are almost forced to the closest dealer. I am lucky that the closest is also the BEST! Great and competent and professional service. Matt is the best. And the entire dealership staff is friendly and welcoming. If you don't like your VW dealership or service, you will want to go out of your way to go here

Read at DealerRater

DealerRater logo
DealerRater Aug 28, 2023

Always supportive and helpful in getting the most for my money. I appreciate the advice and feedback.

Read at DealerRater

DealerRater logo
DealerRater Aug 11, 2023

I had the pleasure of working with Mark, and I must say that his assistance was truly remarkable. We were facing issues with our Jetta car, specifically with the valve 80 and gas cap failing the test. Mark's professionalism and dedication shone through as he not only addressed our concerns but also went the extra mile to communicate with Volkswagen on our behalf. His efforts resulted in a favorable resolution and a great deal that left us thoroughly satisfied. Mark's exceptional customer service skills and willingness to go above and beyond deserve high praise. He turned a challenging situation ...

Read at DealerRater

DealerRater logo
DealerRater Aug 7, 2023

Service manager mark is the best he takes great care of every customer and is honest you are very lucky to have him

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

My husband and I were on vacation and getting ready to leave for home, my car battery was dead and I could not open the hood due to the release cable being broken(without my knowledge). I had my car towed to PCB VW where Mark in the service department handled everything. He was very efficient and accommodating. While I understood that they were probably not able to get my car problem handled that day he assured me that they would do whatever they could to get it done as quickly as possible and that they did. He was very ...

Read at DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Timely appt, friendly, professional and knowledgeable staff! Will definitely be back for repairs or scheduled maintenance.

Read at DealerRater

DealerRater logo
DealerRater Jul 31, 2023

This is an honest and reliable dealer with a great service department that solved my problems that another dealer could not !

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2023

Friendly efficient staff. Work was done on time and correctly. Clean environment, no hassle getting in

Read at DealerRater

DealerRater logo
DealerRater Jul 19, 2023

All the staff was very friendly and personable. Chad was very nice and easy to deal with. Overall a very good experience.

Read at DealerRater

DealerRater logo
DealerRater Jul 16, 2023

Mark is gooood. 🙂👍. I just love him. And the other dude tooo. 🤟🤟. I guess I’ll be back.

Read at DealerRater

DealerRater logo
DealerRater Jul 13, 2023

Mark in service always makes me feel confident my SUV is receiving the best service possible. ✅

Read at DealerRater

DealerRater logo
DealerRater Jul 8, 2023

We have purchased our vehicle and our daughter purchase one and our grandson also purchased his at this dealership. Good sales team

Read at DealerRater

DealerRater logo
DealerRater Jul 8, 2023

All was good with my visit just got a oil change thanks for the service I got

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2023

They are all very nice and take good care of their customers when they come in.

Read at DealerRater

DealerRater logo
DealerRater Jun 30, 2023

Mark and his team are exceptional. They booked me for my 10,000mile service within a day, and were spot on, on how long it would take to get it done. I waited in the office as they worked on my car. What's great is they also offer a drop off within 15miles should you need it. My husband has been going here for over a year and a half and we are so happy with their personalized service. Not only do they check up on you while you wait, they meet you at your every point of need. We ...

Read at DealerRater

DealerRater logo
DealerRater Jun 29, 2023

They helped me get my recalled airbag replaced for free and worked with me by rescheduling my appointment and working me into their schedule quickly. The waiting room was nice and accomidating too.

Read at DealerRater

DealerRater logo
DealerRater Jun 22, 2023

As always very pleasant and efficient! Thank you for all you do! Especially I want to thank Matt Smith for trying to help me with a windshield question that I had

Read at DealerRater

DealerRater logo
DealerRater Jun 22, 2023

The service is always great. I never have any worries when handing my car over to the VW of PC Service department.

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

I was greeted very professionally and treated with great respect by Mark Skaggs. He let me know about everything that was needed and explained everything that was done. I am very happy with the service done on my car but I will return to this dealership again because I was treated with respect from the service advisor Mark Skaggs. If you need your VW worked on in Bay county FL come see this man.

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2023

Only dealt with the service department this time but to put it short...amazing service. Matthew was great and kept contact through it all along with recommending some great places in the area as I am new to Panama City. Give the man a raise.

Read at DealerRater

DealerRater logo
DealerRater Jun 4, 2023

My wife and I purchased a vehicle here for her. However in the process of determining the final out the door price there ended up being a snag in the process. The dealer knew how I went about figuring the final price not only at our first visit but over the phone a few days later. At our first visit he was right at the desk when my wife and I discussed the items we did not want and approximately what the final cost might be and what our starting point was to figure the final cost. I deducted the ...

Read at DealerRater

DealerRater logo
DealerRater Jun 3, 2023

Always polite and helpful. The service manager takes the time to explain everything that was done to my vehicle.

Read at DealerRater

Facebook logo
Facebook Jan 8, 2022

I liked the people that worked there very business like. My service was done very quickly. I enjoyed working with the service department.

Facebook logo
Facebook Dec 30, 2021

The people were very nice. And very helpful.

Facebook logo
Facebook Dec 17, 2021

Highly recommend Volkswagen of Panama City, Mark in service is awesome to work with.

Facebook logo
Facebook Dec 1, 2021

Absolutely amazing customer service!!! Mark Staggs was awesome getting me back on the road!!!

Facebook logo
Facebook Nov 28, 2021

Mark and Paul provided exceptional customer service. 😊

Facebook logo
Facebook Nov 2, 2021

The service department was excellent, Mark got me in quick and found an discount coupon for my service.

Facebook logo
Facebook Aug 12, 2021

Purchased sight unseen new ID4. Met me half way to swap my old for my new. Electronically signed contracts. Great follow up as well.

Facebook logo
Facebook Jun 4, 2021

Mark from the Service Department is the one who took care of us. I had bought an additional outside warranty that the dealership has to deal with when I come in. Mark being very diligent noticed that some of the maintenance was in the incorrect periodicity on my warranty. Seamless to myself he call the warranty company and had it adjusted. He then notified me of the change, and showed me how he had adjusted the future maintenance!!! Thank You

Facebook logo
Facebook Apr 23, 2021

This service department with Mark was very polite and kept me informed. He got me my car as quickly as he could

Facebook logo
Facebook Apr 11, 2021

My husband and I have never bought a Volkswagen before, so we were a bit nervous. We were immediately greeted by Richard Dugger, our salesman. He immediately put us at ease! He took us through the car buying process and answered all of our questions. He really knows and cares about his job. This was the easiest, most seamless car buying experience we have ever had. I will send everyone I know to Volkswagen of Panama City! Thank you all for being so friendly.

Facebook logo
Facebook Feb 26, 2021

We purchased a Honda Civic we seen online. Showed up after being in contact for a few days and purchased the car. It was a very fast and easy buy. Very helpful staff all around.

Facebook logo
Facebook Jan 26, 2021

I came over the bridge with a mechanical emergency and thankfully it was able to be fixed.

Facebook logo
Facebook Dec 16, 2020

Great work and very quick and pleasant

Facebook logo
Facebook Nov 23, 2020

Fast and friendly service.

Facebook logo
Facebook Nov 19, 2020

The service rep was nice and informative.

Facebook logo
Facebook Nov 18, 2020

Friendly and efficient. Fit me into their busy schedule as I was out of town and away from my home and needed repairs.

Facebook logo
Facebook Nov 14, 2020

Great service. They were patient and respectful.

Facebook logo
Facebook Nov 1, 2020

Got me into the car I wanted for an awesome price! Very helpful & super nice!

Facebook logo
Facebook Oct 30, 2020

Got My oil changed today ! I got there early my appointment wasn’t until 2:45 I was done and out of there at 2. I can’t remember the guy who checked me in an out he was awesome!

Facebook logo
Facebook Oct 22, 2020

Love my Atlas Cross Sport! Absolutely the most stylish and roomy SUV for the money.

Facebook logo
Facebook Oct 20, 2020

We made an appointment there was no hassle, everything was done well. I received a phone call with what I needed to look for in the future, with a email reminder. Job well done, what a concept!!

Facebook logo
Facebook Sep 26, 2020

We made an appointment for a thirty thousand mile check up. The car was taken right in and we were out quickly! The staff were so helpful! We had a great surprise on the cost because we brought in a SURPRISE coupon we had received in the mail! I love ❤️ my Panama City Volkswagen dealership!

Facebook logo
Facebook Sep 25, 2020

Excellent service and help

Facebook logo
Facebook Sep 14, 2020

The service tech Mark Skaggs Was Excellent and Easy to Work with. Very Informative. Don Waits

Facebook logo
Facebook Aug 14, 2020

Brought my vehicle in for oil change and had an online coupon sent in my email! At the time of checkout the coupon wasn’t working. Both service associates worked hard to make it happen even though the computer wasn’t cooperating!

Facebook logo
Facebook Aug 8, 2020

Chad Olds was very professional, nice, and patient with me while I was out shopping for a car. He let me test drive one car on the lot and that was the one I purchased. He made my choice easy and painless. I recommend Volkswagen of Panama City to anyone looking for a nice ride, but ultimately I recommend you guys go see Chad Olds. He will get you right..... The new GM is a cool guy himself.

Facebook logo
Facebook Apr 1, 2020

Michelle was professional and assisted in getting the Jetta in and the Tech completed the work in a very timely manner. Overall, a great experience.